Your Privacy Is Our Priority

What Information We Collect

When creating an account and using services at 7j999, we may collect the following types of information:

• Identity Information: Your full name, date of birth, and national ID details — for account verification purposes.
• Contact Information: Email address, mobile number, and messaging contact details.
• Financial Information: Mobile banking account details (bKash, Nagad, Rocket, Upay) — stored solely for processing transactions.
• Technical Information: IP address, browser type, device information, and cookie data.
• Usage Information: Login times, game history, transaction records, and session activity.
• Communication Records: The history of your conversations with our support team via live chat or email.

We collect only the information necessary to provide our services, ensure security, and meet legal obligations.

How We Collect Information

We collect your information in the following ways:

• During Registration: Information you provide during the account creation process.
• During Transactions: Payment-related information provided at the time of deposits or withdrawals.
• Automatically: Information gathered through cookies, log files, and tracking technologies when you visit our website.
• During Identity Verification: Documents submitted during the KYC process to meet legal requirements.
• Through Support Contact: Information you voluntarily provide when contacting us via live chat or email.

Purposes for Using Your Information

7j999 uses your information for the following purposes:

• Managing account creation, administration, and verification.
• Processing deposits, withdrawals, and other financial transactions.
• Maintaining platform security and preventing fraud.
• Meeting legal and regulatory obligations and ensuring responsible gambling.
• Providing customer service and support.
• Analyzing and improving the performance of our platform.
• Communicating with you on important matters related to your account or services.
• Ensuring age verification — services are available only to those aged 21 and above.

We never sell your information to third parties for commercial purposes.

Information Sharing & Third Parties

7j999 does not generally share your personal information with third parties. However, limited information may be shared in the following circumstances:

• Payment Processors: With mobile banking services such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: With technology providers engaged to operate the platform — who work under strict confidentiality agreements.
• Legal Obligations: By order of a court or government authority, or as part of a legal process to prevent fraud.
• Security Protection: In urgent cases necessary to protect the security of our platform or the safety of users.

Any third-party partners are required to comply with our privacy standards and may not use your information for any other purpose.

Data Protection & Security Measures

7j999 uses industry-standard security technologies to keep your information safe:

• SSL Encryption: All data transmission on our site is secured by SSL/TLS encryption.
• Secure Servers: Your information is stored on secure, protected servers where unauthorized access is prevented.
• Access Controls: Only authorized personnel can access your information, and they are bound by confidentiality agreements.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Password Hashing: Your password is never stored in plain text — it is protected using advanced hashing methods.

Please keep in mind that no method on the internet is 100% guaranteed. We commit to the highest level of protection, but do not claim absolute security.

Cookie Policy

Our website uses cookies and similar tracking technologies to operate properly. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: Used to analyze how well the website is functioning.
• Preference Cookies: Remember your language and display preferences.

You can manage cookies through your browser settings. However, disabling certain cookies may affect some functionality of the website.

Data Retention Period

We retain your information only for as long as it is necessary or legally required. The following policy is followed:

• For active accounts: information is retained until the account is closed.
• After account closure: financial and identity-related information may be retained for a specified period in accordance with legal requirements.
• Marketing data: retained until you withdraw your consent.
• Log files: retained for a limited period for security analysis purposes.

Once the required time period has passed, we securely delete or anonymize your information.

Your Rights

As a user of 7j999, you have the following rights regarding your information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — subject to legal retention obligations.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Restriction: The right to request that processing of your information be restricted in certain circumstances.
• Right to Portability: The right to receive a copy of your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond as quickly as possible.

Protection of Minors

7j999 strictly provides services to those aged 21 and above. We do not knowingly collect any personal information from minors. We follow an age verification process at the time of registration.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

International Data Transfers

To operate our platform, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• All international data transfers are carried out with appropriate safeguards in place.
• The receiving party complies with privacy standards equivalent to this policy.
• All transfers are secured by SSL encryption.

Policy Changes & Updates

7j999 reserves the right to update this Privacy Policy from time to time. Changes may be made due to service improvements, legal changes, or technological developments.

• For significant changes, we will notify you by email or through a platform notification.
• The updated policy will be published on this page, with the "Last Updated" date noted at the top.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend that you review this page regularly.

Limitation of Liability

7j999 makes every reasonable effort to protect your information. However, the following matters may be outside our control:

• Third-party websites or services that may be linked from our platform — these have their own privacy policies.
• If you share your login credentials with someone else.
• Unforeseen cyberattacks that may occur despite maximum security measures.

If you notice any security concern or suspicious activity, please notify us immediately at [email protected].